UEC product support
Faults, error codes, recording, setup. Use the search below — tick the steps you've tried and our contact details will appear.
Start troubleshooting ↓UEC support
NAS Australia, UEC's master distributor, is the service agent for in-warranty support. Run through the guided checks below before contacting us — most issues are fixed in a few minutes.
VAST™ registration or re-hit
Register or re-hit your smart card with MySatTV to access free-to-air services. VAST™ call centre: 1300 993 376.
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Guides & FAQs
Support articles by product
Current
DSD 5000 support & FAQ
Error codes, setup and smart card help.
Current
Supported hard drives
Drives tested for recording on UEC PVRs.
General
About the VAST™ service
What VAST is, travellers, LNB and channels.
Legacy
Changing frequency – Halo / Aura
Update the reference frequency so the dish can align.
Legacy
Automatic satellite dish support
Halo and Aura troubleshooting.
Legacy
Pointing your satellite dish
Azimuth / elevation and peaking signal quality.
Legacy
DSD 4921 RV support
FAQ and troubleshooting.
Legacy
DHR 4901 PVR support
Support videos and LNB settings.
Legacy
DSD4121 PVR Ready activation
Enable recording on the DSD4121RV.
Legacy
DSR4639 FAQ
Common questions for the DSR4639 PVR.
Legacy
PVR9600 FAQ
Software notes and FAQ for the PVR9600T/Q.
Legacy
VAST 22" / 32" TV FAQ
Questions for the IDTV range.